1. Overview
TPSTA delivers educational products through digital channels only. Digital access cannot be automatically issued upon payment unless the course is designed for immediate access. All enrollments require manual verification of eligibility and compliance before access is granted.
2. Digital Product Delivery
No physical products are shipped. Course materials are delivered via:
- MyPath Enrollment Portal for onboarding
- TPSTA Learning Management System for coursework
- Email communications with credentials
3. Processing & Enrollment Review Timeline
Required verification steps include:
- Application review
- Enrollment agreement verification
- Criminal background checks
- Grant paperwork review (if applicable)
- Payment confirmation
Processing timeframes:
- Standard: Within 1 hour after all documents, payment, and background check information are submitted with active communication.
- Extended: Up to 48+ hours if documentation is incomplete or communication is delayed.
4. Student Communication Requirements
Students must monitor email, respond promptly to requests, and provide necessary documentation. Failure to communicate within five (5) business days may result in access holds or enrollment cancellation.
5. Confirmation of Access
Email confirmation includes course instructions, LMS login credentials, and orientation materials. Access remains active for the designated course duration.
6. Technical Requirements
Students are responsible for internet connectivity and compatible devices. TPSTA is not responsible for hardware or connectivity delays.
7. No Physical Shipping
All certificates and credentials are issued electronically upon completion and payment clearance.
8. Refund & Cancellation Reference
Review the Student Cancellation and Refund Policy. Refund eligibility depends on written cancellation dates, not digital access timelines.
9. Contact Information
Texas Public Safety Training Academy
298 Industrial Blvd
Bastrop, TX 78602
Phone: 737-881-8045
Email: admin@tpsta.org